Satnam Pharmacy is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and use our services.
Information We Collect
- Personal Information: Includes your name, address, email, phone number, and payment details.
- Health Information: Any prescription details and medical history you share as required for pharmacy services.
- Usage Data: Information on how you interact with our website, including IP addresses, browser type, and access times.
How We Use Your Information
- Order Fulfillment: To process and deliver your orders accurately.
- Customer Service: To respond to your inquiries and provide customer support.
- Marketing: To send promotional offers and updates. You are free to opt out at any time.
- Compliance: To comply with legal obligations and regulations.
Data Sharing and Disclosure
- Service Providers: We may share your information with third-party service providers who assist us in operating our website and conducting our business.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. This includes encryption, secure servers, and access controls.
Your Rights
- Access: You have the right to access the personal information we hold about you.
- Correction: You can request corrections to any inaccuracies in your information.
- Deletion: You may request the deletion of your personal information, subject to legal and regulatory requirements.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time.
Cookies
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our site.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the date of the latest revision will be indicated.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at:
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- Email: [email protected]
- Phone: +91 8956951355
- Address: Satnam Pharmacy,
House No. 188, Shop No. 4184th Floor, Royal Sandesh Dawa BazarGanjipeth, Nagpur, India 440018
By using our website, you consent to our Privacy Policy.
Refunds and Returns Policy for Satnam Pharmacy
Lost Orders
We will reship any lost order provided we are contacted within 8 weeks from the ship date. No reshipments or refunds will be accepted if reported after this period.
Replacement Conditions
We are happy to replace any order not delivered under the following conditions:
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- 30 days of no update on the shipping status from the tracking code.
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- The shipping address provided is correct, and your full legal name was used at the time of order.
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- If you provided an incorrect address, used a false or incomplete name, or moved between shipping and delivery, we will reship your order upon receiving the returned package if you cover the shipping charges.
Satisfaction Guarantee
If your order is damaged in transit, doesn’t show up, or is partially received, we will dispatch a new package.
Shipping Times
Average normal shipping time through ITPS / EMS is 15-22 days. Delivery may take up to 30 days due to postal service disruptions. During Holidays or busy seasons it may take up to 40 days to arrive.
Notification of Issues
If you have not received your package or receive a notification that your package is on hold, delayed, or returned to sender, please inform us at [email protected]. We will prioritize resolving all shipping-related problems.
Reshipment Policy
Reships are sent to the original shipping address with original product no exchanges or alterations to the order, no exceptions. Reshipping to alternate addresses can be discussed if you pay the shipping charges.
Contact Information
For any questions or concerns, please contact us at [email protected]. Satnam Pharmacy is dedicated to ensuring customer satisfaction.
Please note that we offer only one free reshipment if orders are not shown as delivered by the postal service. We do not issue cash refunds.
Satisfaction Guarantee
At Satnam Pharmacy, we are committed to providing 100% satisfaction to our customers. Your health and well-being are our top priorities, and we ensure that every order meets your expectations.
Order Issues
If your order is damaged in transit, does not arrive, or is only partially received, we will dispatch a new package at no extra cost.
Shipping Times
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- Standard Shipping: Average delivery time through EMS is 15-22 days.
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- Disruptions: Delivery may take up to 30 days due to postal service disruptions.
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- Post-COVID: During the post-COVID period, shipping times may extend up to 40 days.
Reporting Problems
If your package is delayed, held, or returned to sender, please inform us at [email protected]. We prioritize resolving all shipping-related issues promptly. If a package is returned due to an incorrect address, a name error, or a move, we will reship it at your expense if it is returned to us.
Reshipment Policy
Reshipments are sent to the original shipping address. Reshipping to alternate addresses can be arranged if the customer covers the shipping charges.
Contact Us
For any questions or concerns regarding your order, please contact us at [email protected]. Satnam Pharmacy is here to ensure every customer is fully satisfied with their purchase.
Drug Policy
Legal Compliance
Satnam Pharmacy is a fully licensed Indian pharmacy. Our licenses are displayed on our website, demonstrating our adherence to Indian laws. We ship all medications legally, ensuring compliance with regulations within our jurisdiction. We do not sell restricted medications and are not a bulk supplier; we cater exclusively to individual consumers.
Shipping Regulations
Many countries allow individuals to order a 90-day supply of personal medications. It is the customer’s responsibility to understand and comply with their local laws and regulations regarding medication importation. If you order more than a 90-day supply of personal medication and your order is held by customs, Satnam Pharmacy is not liable for the issue.
Understanding Generic Drugs
What are Generic Drugs? Generic drugs are medications produced without patent protection. They contain the same active ingredients and provide the same therapeutic effect as brand-name drugs, adhering to the same quality standards.
Why are Generic Drugs Cheaper?
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- Development Costs: Brand-name drugs are more expensive due to the high costs and lengthy time required for development, testing, and marketing.
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- Patent Expiry: Once a drug’s patent expires, other manufacturers can produce generic versions, significantly reducing costs by up to 80%.
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- Production Efficiency: Generic manufacturers utilize existing formulas and do not incur the costs of proving safety and efficacy through clinical trials, as these have already been conducted by the brand-name company.
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- Shared Manufacturing: Often, brand-name and generic drugs are produced in the same facilities, ensuring no compromise in quality standards.
India is a leading global manufacturer of generic drugs, home to numerous well-established and US FDA-approved companies such as Cipla, Ranbaxy, Torrent, Sun Pharmaceuticals, and more. These companies maintain stringent manufacturing and quality standards, making generic drugs a safe and cost-effective alternative to brand-name medications.
Satnam Pharmacy is dedicated to providing high-quality generic medications that offer significant cost savings without compromising safety or efficacy.
Cancellation Policy for Satnam Pharmacy
At Satnam Pharmacy, we are committed to customer satisfaction and strive to fulfill every order as placed. However, there are instances where orders may need to be canceled. Our cancellation policy is as follows:
Limitation of Quantity
If we have partial stock to fulfill an order and no alternate product is available, we will contact the customer to:
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- Work out a solution
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- Ship an alternative product
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- Issue a credit for the unavailable item
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- Issue a refund for the unavailable item
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- Cancel the entire order and provide a full refund
Unavailability of Stock
If the ordered brand/product is unavailable, we reserve the right to ship alternate brands. If no alternate is available, we will contact the customer to:
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- Ship an alternative product
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- Issue a credit for the unavailable item
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- Issue a refund for the unavailable item
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- Cancel the entire order and provide a full refund
Cancellation by Customer
Customers can cancel their order for a full refund anytime up to the point of shipping. Once the order is packed and sent to the shipper, it cannot be retrieved for cancellation.
Non-Payment
Any order not paid for will be automatically treated as canceled.
We aim to provide 100% satisfaction to our customers and make every effort to fulfill all orders promptly. However, our flexible cancellation policy ensures that both customers and Satnam Pharmacy can address any issues that may arise effectively. For any questions or concerns, please contact us at [email protected].